The Dorchester Hotel and Alain Ducasse at The Dorchester deliver outstanding guest service - with help from Agilysys solutions“InfoGenesis POS™ by Agilysys is helping The Dorchester to achieve its vision: with inspiration and passion we will make The Dorchester the world’s finest hotel to work in, stay in, be seen in and own.” Zoë Jenkins, Food and Beverage Manager Business background The need for change The Agilysys solution had to meet multiple requirements. The Dorchester wanted to improve communications with its army of 90 chefs across numerous satellite kitchens and eight floor pantries, to enable it to take tailor-made guest orders based on complex menu options. It also wanted a universal solution that could be deployed hotel-wide, across its many restaurants, bars, private dining and conference facilities. The Agilysys solution To deliver responsive guestroom service, for example, the Agilysys solution enables guest orders to be printed automatically at the nearest floor pantry and then served by a dedicated butler. Indeed, guest orders can be placed from any terminal throughout the property, while the system supports improved staff productivity, faster transaction speed and greatly enhanced reporting in the back office. Following recommendations from The Dorchester, the 320-cover China Tang restaurant installed InfoGenesis POS for use by waiting staff and Cantonese chefs in a busy operation that includes four private dining rooms. An Agilysys hospitality solution has also been installed at Alain Ducasse at The Dorchester, a joint venture between the hotel and the leading chef. Business benefits The solution includes back-office management tools that combine the ease of Windows® with powerful data access, enabling senior managers, food and beverage outlet managers and front-line staff to work more effectively. The system is flexible and easy-to-use, with intuitive touchscreen terminals and, as required, can easily extend to incorporate wireless handheld devices running mPOS by Agilysys for use in housekeeping environments. Agilysys complements and, in many cases, integrates with other essential systems, including The Dorchester’s third-party Property Management System, Revenue Management System, Restaurant Management System, Purchasing and Inventory and Back-Office systems. The result is more focused, effective and profitable guest experience management in all areas. Through its technology investments, The Dorchester has ensured it can deliver exceptional, truly personalised service as the minimum standard. “We have greatly improved communications across the hotel, in all departments,” says Jenkins, “with a more precise and timely flow of information to remote locations.” She says that staff work more productively, making more effective use of their time, which management can see from activity reports. Staff can up-sell and cross-sell products and services from any terminal or outlet within centralised reservations and restaurant reservations. Indeed, integrated accounts are enabled via interfaces across business-related systems such as purchasing, stock control and back-office systems. “The reports we receive mean we can run our food and beverage operations much more effectively and respond quickly to changing markets, conditions and our guests’ demands,” Jenkins adds. “From a management perspective, we can analyse sales mix reports to plan our menus, products and services in the most appropriate and profitable ways. We can reconcile actual and potential food costs by outlet and improve kitchen efficiency, and we have a transparent audit trail for all transactions and user activities. Our choice of technology means we can maximise the potential of rooms and function profitability, improving yield management in rooms, restaurants, conferences and banqueting.” “The Dorchester is now in a position to more accurately forecast the direction the business is taking, making plans based on management information and reports. Excellent information is available to support long-term business plans, sales and marketing plans and capital investments.” |
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or Heidi West About Agilysys (Europe) Limited – Hospitality Solutions GroupAgilysys is a leading provider of innovative IT solutions to the retail and hospitality sector. The company offers proven software, services, hardware and consultation for hotels, casinos, destination resorts, condominiums, cruise lines, stadiums and arenas, and conference centres to streamline operations and enhance guest satisfaction while maximising profitability. Agilysys’ hospitality solutions provide unparalleled reliability, functionality, efficiency and control over multiple aspects of operations – from reservations, check-in, point-of-sale and business intelligence, to inventory and procurement management to document management. Agilysys' U.S. corporate headquarters are in Cleveland. We operate extensively throughout Europe, Middle East and Africa (EMEA), with a main office in Cheshire, UK and additional sales and support offices through partners across Europe, South Africa & Dubai. For more information, please visit www.agilysys.com/hospitality |
